Twinartasia

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STEP 1PRIVACY POLICY
STEP 2ENTER INFORMATION
STEP 3COMPLETE

Policies

Dealer Policy

Twinart is importing several brands and distributing their products to our dealers in Asia. We are not responsible to take care of quality issues purchased from other dealers, distributors or equivalent firms other than Twinart. Also, dealers who are not in active for a more than 2 years, we have a right to deprive their dealership from us without notice. Especially, I am strongly asking you to comply with MAP policy.

Payment Term

Wire transfer pre-paid.

MOQ

There is no MOQ. Whatever you want, take it!.

Price 
We will try our best not to change our price in mid year. However, reserving the right to adjust prices if our costs increase. We have a right to bill at the prevailing prices in place at the time of shipment in the case of a mistake was made in our price list or catalog.

Return Policy

Merchandise may be returned up to one year from the date of purchase. Returns must be processes through original sellers. Returned merchandise for any other reason other than warranty claims must be in like new condition. All returns are subject to inspection for determination of full or partial credit. For the international customers, must provide detailed photos. 
International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges. 
Any items shipped COD or having additional brokerage fees that are charged to Twinart upon delivery will be rejected.

Shipping Policy

EXW shipping term and customers can provide their account number for their own carrier or we can get you quote by request.

Damaged Shipment

If an item arrives visibly damaged, please contact Twinart Customer Service. Claims are handled through shipping carrier, but Twinart assists the customer with these claims to the best of its ability. .

Limited Warranty

Please contact sales or customer service for warranty. All brands are offering different warranty policies and please confirm with us. Most of products are warranted a year. 
Order cancellation / Modification
Orders can be modified or cancelled only while their status is labeled "In Process." Once an order has been "Sent to Warehouse," it cannot be cancelled or modified, as the order has been processed by our warehouse and we are awaiting tracking information.

Technical Support

If you need a help? Please let me know.

Return Process

Contact us and let me know what it is and we will give RA# after inspection.
If we accept, we will issue the credit or sending new products.

Questions and Concerns

Please contact our team!

CLICK IF AGREE

This Privacy Policy (the "Policy") explains the way of treatment of the information which is provided or collected in the websites on which this Policy is posted. In addition the Policy also explains the information which is provided or collected in the course of using the applications of the Company which exist in the websites or platforms of other company.

Through this Policy, the Company regards personal information of the users as important and inform them of the purpose and method of Company's using the personal information provided by the users and the measures taken by the Company for protection of those personal information.

This Policy will be effective on the 18th day of November, 2016 and, in case of modification thereof, the Company will make public notice of it through posting it on the bulletin board of Company's website or individual notice through sending mails, fax or e-mails).

1.	Information to be collected and method of collection (1) Personal information items to be collected Personal information items to be collected by the Company are as follows:
• Information provided by the users The Company may collect the information directly provided by the users. [Option to select 'personal information items' in Appendix of Personal Privacy Policy]
• Information collected while the users use services Besides of information directly provided by the users, the Company may collect information in the course that the users use the service provided by the Company.
[Option to select 'personal information items' in Appendix of Personal Privacy Policy] 
(2) Method of collection The Company collects the information of users in a way of the followings: [Option to select 'method of collection' in Appendix of Personal Privacy Policy]
2.	Use of collected information The Company uses the collected information of users for the following purposes: 
[Option to select 'use of collected information' in Appendix of Personal Privacy Policy] The Company agrees that it will obtain consent from the users, if the Company desires to use the information other than those expressly stated in this Policy. 
3.	Sharing collected information Except for the following cases, the Company will not share personal information with a 3rd party: 
• when the Company shares the information with its affiliates, partners and service providers; [Option to select 'sharing of collected information' in Appendix of Personal Privacy Policy] • when the users consent the sharing in advance; [Option to select 'sharing of collected information' in Appendix of Personal Privacy Policy] • when the sharing is required by the laws - if required to be disclosed by the laws and regulations; or 4 - if required to be disclosed by the investigative agencies for detecting crimes in accordance with the procedure and method as prescribed in the laws and regulations
4.	Cookies, Beacons and Similar Technologies 
The Company may collect collective and impersonal information through 'cookies' or 'web beacons'. Cookies are very small text files to be sent to the browser of the users by the server used for operation of the websites of the Company and will be stored in hard-disks of the users' computer. Web beacon is a small quantity of code which exists on the websites and e-mails. By using web beacons, we may know whether a user has interacted with certain webs or the contents of email. These functions are used for evaluating, improving services and setting-up users' experiences so that much improved services can be provided by the Company to the users The items of cookies to be collected by the Company and the purpose of such collection are as follows: [Option to select 'collecting cookies' in Appendix of Personal Privacy Policy] The users have an option for cookie installation. So, they may either allow all cookies by setting option in web browser, make each cookie checked whenever it is saved, or refuses all cookies to be saved: Provided that, if the user rejects the installation of cookies, it may be difficult for that user to use the parts of services provided by the Company.
5.	Users' right to access and option
The users or their legal representatives, as main agents of the information, may exercise the following options regarding the collection, use and sharing of personal information by the Company:
• exercise right to access to personal information; 
• make corrections or deletion; 
• make temporary suspension of treatment of personal information; or 
• request the withdrawal of their consent provided before
If, in order to exercise the above options, you, as an user, use the menu of 'amendment of member information of webpage or contact the Company by using representative telephone or sending a document or e-mails, or using telephone to the responsible department (or person in charge of management of personal information), the Company will take measures without delay: Provided that the Company may reject the request of you only to the extent that there exists either proper cause as prescribed in the laws or equivalent cause.
6.	Security
The Company regards the security of personal information of uses as very important. The company constructs the following security measures to protect the users' personal information from any unauthorized access, release, use or modification
[Option to select 'security measures' in Appendix of Personal Privacy Policy]
7.	Protection of personal information of children
In principle, the Company does not collect any information from the children under 13 or equivalent minimum age as prescribed in the laws in relevant jurisdiction. The website, products and services of the Company are the ones to be provided to ordinary people, in principle. The website or application of the Company has function to do age limit so that children cannot use it and the Company does not intentionally collect any personal information from children through that function. 6 (Additional procedure for collecting personal information from children) However, if the Company collects any personal information from children under 13 or equivalent minimum age as prescribed in the laws in relevant jurisdiction for the services for unavoidable reason, the Company will go through the additional procedure of the followings for protecting that personal information of children:
• obtain consent from the parents or guardian of children so as to collect personal information of children or directly send the information of products and services of the Company 
• give the parents or guardian of children a notice of Company's policy of privacy protection for children including the items, purpose and sharing of personal information collected 
• grant to legal representatives of children a right to access to personal information of that children/correction or deletion of personal information/temporary suspension of treatment of personal information/ and request for withdrawal of their consent provided before 
• limit the amount of personal information exceeding those necessary for participation in online activities
8.	Modification of Privacy Protection Policy
The Company has the right to amend or modify this Policy from time to time and, in such case, the Company will make a public notice of it through bulletin board of its website (or through individual notice such as written document, fax or e-mail) and obtain consent from the users if required by relevant laws.
9.	[Option to select 'data transmission' in Appendix of Personal Privacy Policy] 
[Option to select 'sites and service of 3rd party' in Appendix of Personal Privacy Policy] [Option to select 'guidelines for residents in California' in Appendix of Personal Privacy Policy] 
7 [Option to select 'guidelines for residents in Korea' in Appendix of Personal Privacy Policy]
10.	Responsible department of Company
The Company designates the following department and person in charge of personal information in order to protect personal information of customers and deal with complaints from customers:
• Department responsible for privacy protection and customer service : General
Address : 653th street Gum-Dan-Ro, Seo-Gu, Incheon, Korea
Tel.: 82-31-999-7202
E-mail: twinart@twinartasia.com
The latest update date: 11/18, 2016
Appendix of Privacy Policy

CLICK IF AGREE

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